We are all Human! And there is nothing to be shy about asking Questions. We understand you will have Questions about the Products we Sell or about the Organization. Which is why we have created an FAQ Section where you can find the Answers to the Questions you have in mind.
Browse thru our FAQ to get your Questions & Queries answered On-Line...
How can I cancel my order?
LapechTheITStore.com offers the world class Global IT Products at an affordable price. With its wide variety of Products it provides various options for its customers to choose from.
Terms & Conditions
LaptechTheITStore.com has implemented a set of Terms & Conditions for use with this On-Line Website. We would request you to kindly abide by them, as this will help you get the most out of your Shopping Experience with us.
How can I track my order?
In order to track the progress of your Order, kindly logon to www.laptechtheitstore.com & click on the Link on the Main Navigation which says Track Order.
A New Window will open which will ask you to Enter the Order No. which you received when you placed the Order with us. Once you have entered the Order No. & clicked the Submit Button, you will updated with the Status of your Order.
How can I place an Order?
To place a successful order you will need to do the following…
Can I Modify / Change my placed Order Offline by Contacting the Office?
Sorry! But once an Order is Placed On-Line you cannot Modify / Change the same by contacting us. In that case we would recommend you cancel the Order & Place a Fresh Order.
Are there any hidden costs like: Octroi, sales tax etc.?
Depending on the Location of the Delivery across the Country, if Octroi is applicable then it will have to be paid by the Customer.
Sales Tax is included in the Price of the Products.
What is COD & How can I Buy using COD option?
LaptechTheITStore.com offers COD on all of it’s Products & you can buy with COD option by following the steps shown below.
What are the delivery charges?
LaptechTheITStore.com does not charge anything for Shipping/Delivery. We provide Free Shipping for all Products.
What are the Terms of Product Return?
LaptechTheITStore.com offers Product Return options to our Customers. Customers can visit the Product Return Page on www.laptechtheitstore.com & fill-out the Product Return Form & send the Information to us. Once we have received the Product Return Request we will initiate the necessary proceedings from our side.
As part of our Policy we will follow a stringent procedure & abide by the Terms & Conditions of Product Return before initiating the procedure. Customers are Requested to check with our Product Return – Terms & Conditions before initiating the Return procedure.
Click Here to Visit the Product Return section.
How many days does it take to deliver a product?
Once your Order is Confirmed from our side. We will ship the Product with 5-7 Working Days.
At LaptechTheITStore.com we make sure that every product is delivered to you within the time promised above. We make sure that the right order is delivered to the right address and therefore we verify each and every detail from our customers for a secure delivery.
For further Information you can Call us at: +91 22 32716600 from 11:00 AM to 7:00 PM
What should I do if the package delivered is tampered or with broken seal?
What is the Mode of Delivery of the Ordered Products?
To deliver your order safely at your doorsteps we take the help of courier services. We have tied up with the well know & trusted Logistics Partner Fed-Ex, who provide you with Prompt Deliveries & On-Time Services.
What is AWB Number?
To track your order on the courier website you need a code and that can be done with the help of AWB (Air waybill number). AWB number stands for Air waybill number. With AWB number you can track your order easily.
You will get your AWB number in the email confirming your order has been shipped or you can get it in the Track Order section of the Website.
What are the delivery charges?
LaptechTheITStore.com offers Free Shipping across India.
What if the Delivery Person does not find anyone at the Shipping Address?
For some reasons, if the delivery Person doesn’t find anyone while delivering the Product then he will make a second attempt after contacting you.
Do you ship your products internationally also?
Sorry! At present we don’t ship our products internationally. Our Deliveries are available only in India.